SewAlong

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SewAlong Privacy Policy
 

 
This privacy policy sets out how SewAlong uses and protects any information that you provide when you use this website, or when you make use of our services by any other means.

SewAlong is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24th May 2018.

We collect, store, and process the following types of information
When you place an order on our site, in writing or by telephone:
  Name
  Address
  Town / City
  Post Code
  Country
  Telephone Number
  E-mail Address

Online Payments are currently handled by:-
PayPal, you can view their privacy policy here:
  https://www.paypal.com/en/webapps/mpp/ua/privacy-full
Retail Merchant Services, you can view their privacy policy here :
  www.retailmerchantservices.co.uk/privacy-policy
Our in-house credit/debit card payment facility (used when you place an order by telephone, in writing, or any method other than this website) is provided by Retail Merchant Services, you can view their privacy policy here:-
  www.retailmerchantservices.co.uk/privacy-policy

Your card number/details are not retained following processing of payment.

How we collect personal data

The personal data is collected by you inputting the data when you place an order. By doing so you are granting us consent/the right to process that personal data in order to provide the service you have requested.

Providing your data is voluntary. However, due to the nature of services offered through our site it is necessary in order to provide those services.

What we do with the information we gather

We require this information to process your order and to provide you with a better service, and in particular for the following reasons :

Internal record keeping.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure or information we collect, we have put in place suitable electronic, physical, and managerial procedures to safeguard and secure the information we collect online.

With whom data may be shared

We use third party processor services to ensure the highest possible quality of service. Your data can be transferred to the following categories (depending on what services you use) :

Electronic payment processor (PayPal)

Credit/debit card payment processors (PayPal, Retail Merchant Services)

We use the services of entities located outside the EU. Your data may be transferred to a third country. We make sure that your data is safe.

You have the option of obtaining a copy of the data. To do this, contact us at customersevices@sewalong.co.uk

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways :

If you have previously agreed to the use of your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customersevices@sewalong.co.uk or by clicking the 'unsubscribe' link at the foot of any marketing email you receive from us.

We will not sell, distribute or lease your personal information to third parties unless required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please email customersevices@sewalong.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Control of your data

Your data is processed on the basis of your consent, you have the right to withdraw your consent at any time. This does not affect processing until you withdraw your consent.

Consent is provided by our users explicitly when proceeding an action or task (e.g. when they provide user data, place an order, signed up for the newsletter).

The only source of data we have is when a user explicitly provides it.

You can always contact us at customersevices@sewalong.co.ukto withdraw any consent and/or to request to delete your account or provide you with the information that we have on you.

Our customers' rights regarding GDPR are considered and enforced, including:-

The right to be informed:

In this Privacy Policy, we inform our users about the use that will be made of their data.

The right of access:

Our users can access all their data by contacting us, either verbally, in writing or by email.

The right of rectification:

If you wish to change anything in your data just contact us at customersevices@sewalong.co.uk, we'll process all your rectification queries.

The right of erasure:

If you wish to have your information deleted, please contact us at customersevices@sewalong.co.uk, we'll process your erasure query within the lawful timescales.

The right to restrict processing:

We only process the data of our customers as detailed on this page.

The right to data portability:

Our users may contact us anytime at customersevices@sewalong.co.uk if they wish to get an export of their personal data as defined under GDPR.

The right to object:

We handle all requests on this matter from our users. Our users may contact us anytime at customersevices @sewalong.co.uk

 

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